Need help with Coinly AI? We're here for you.
Contact: [email protected] We typically reply within 1–2 business days.
When you write, it helps to include your device model, iOS version, and a short description (and a screenshot if relevant).
How do I scan a coin? Tap the camera button, photograph the front, then the back. Use good lighting, fill the circle, and avoid glare for the most accurate result.
Why is the value just an estimate? Coinly AI gives an estimated value with a confidence score — it is not a professional appraisal. Condition, authenticity and the live market all affect real prices. For important decisions, consult a certified numismatist or grading service.
The app couldn't identify my coin. Retake the photos with brighter, even lighting, the coin centred and in focus, and both sides captured. Blurry, dark or partial photos reduce accuracy.
How do free scans work? Free users get a set number of successful scans per day. Blurry photos, "no coin" results and low-confidence matches do not use up a scan. Upgrade to Premium for unlimited scans.
How do I subscribe, restore, or cancel Coinly AI Premium?
Refunds Purchases are handled by Apple. Request a refund at https://reportaproblem.apple.com.
Privacy Coinly AI works without an account and keeps your collection on your device. See our Privacy Policy for details.
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